The office cleaners that Wellman clean sends to clients are first interviewed and tested to see how much experience they have of cleaning and the knowledge of using cleaning products and cleaning equipment.

Once they pass the cleaning, products/equipment knowledge and English tests, they are then sent to a practical office cleaning test job, where they are monitored on how they clean and how they use the products and equipment. They are also monitored on their time keeping.

If the new cleaners get very good feedback from the office cleaning test job, we then organise their cleaning schedules by talking to them about the cleaning times and cleaning days they are available to do office cleaning jobs.

Once they are allocated to do an office cleaning job we then send them with our head cleaning supervisor who has been instructed with what the client’s exact office cleaning requirements are. The head supervisor will then advise the office cleaner what she/he needs to clean on a daily or weekly basis and where all the products and cleaning equipment are kept.

Our team are always on hand to advise the cleaners should the cleaner have any issues regards to any cleaning jobs. Should a cleaner have some emergency or is not feeling well, we try our best to provide a replacement office cleaner who will also have experience in office cleaning.

Once the office cleaning commences, our customer services team always contacts the client to see how the first clean went and if there were any issues that required urgent attention. We contact clients on a regular basis to make sure everything is going well and if there is anything more that Wellman Clean can help with.

Gurvinder Ranshi