The best type of commercial cleaning is when the customer doesn’t notice what you have done because everything is the usual clean and tidy.
Most customers want the cleaner to come early in the morning or in the evening when they are not around and they are not in the way.
Customers want to come to work and just get on with their requirements, go to the kitchen and make drinks or prepare food, throw things away in empty bins and generally carry on with their requirements.
If they notice something such as bins not emptied or things not washed in the kitchen then this is a major problem.
We are there to make their work lives easier and so they can carry on with the actual work they are paid for.
If they had time to do such things then they wouldn’t be using a commercial cleaning company.
Things to remember:
1, Always make sure the cleaner arrives on time and cleans for the correct amount of hours. If they are ill then give plenty of notice so a replacement can go.
2, Make sure the cleaner can do the cleaning in the amount of time allocated, you don’t want them rushing, cutting corners and making mistakes. You may need to speak to the customer about being more specific on which areas to clean or increase the hours.
However balance this with the fact that most customers want the cheapest price and things are really price competitive out there. There may even be jobs that you do not want to touch as you know it is not possible to satisfy them as they want both a low price and amazing cleaning.
3, Ensure the cleaners gives you plenty of notice when running low on cleaning products. Customers do not want to know that bins couldn’t be emptied or washing up not done because the cleaner had run out of bin bags or washing up liquid. You will end up rushing to purchase items from the shops at retail price rather than from your supplier at cost price and slashing your profit.
You want to ensure you are not doing a delivery more than once a month and that you can do it when it’s easiest for you around other things. Making sure the delivery can be done any time in the month and so your workload is spread around the month is important. As a result we recommend ensuring there are enough cleaning materials there for almost 2 months. Please see our stock control guide for more details.
4, if the cleaner breaks anything then make sure they inform you so you can notify the customer, you don’t want them to discover this themselves.
Also make sure the cleaner adheres to the rules the customer has given. If they don’t want the desks cleaned due to important documents being on them then make sure they do this, all windows are shut, alarms are turned and all doors are locked correctly when leaving.
A good cleaning specification that you have gone through the cleaner will really be of benefit.