Often a cleaner does not perform because they have not been given the right training.

Cleaner performance can massively improve from training, because then they know what to do.

Also because now they know what they are doing and can see the good results from their work, they can take pride in doing a good job. Before they were secretely embarrassed and not coping,  so not care.

Very often when we take over a site from another company training can resolve the problem.  It is very easy to think that can just getting different staff will solve the problem.  However it can just get new people with different problems, but the same level of issues.

So we first see if things things can be sorted out by training.

Often the first thing to come up is that the cleaner has areas that they do every visit such as vacuums every corner and bit of the site  every day.  it is best if they just do the bits where they see dirty daily and do the whole floor once per week.

Then they can do the bits that they do not have time for otherwise, such as high level dusting, small objects around the edges of the rooms that may get missed such as windows frames and low level vents.  This is because commercial cleaning has limited budgets so such decisions do have to be made.

This can be caused by the cleaner personally thinking certain things are important, thinking that some things have to be done every day.  However often it can be lazyness so they are doing the things they see as easy, they may not even be conscious of that is why they are doing it that way.

How to deliver training

1, Bossing people around makes people recoil as they are being pushed.

2, Deliver the information as a service to them and in a way to help them.

3, Set an example, when we do on the job training, we clean with the cleaner so they can see how it should be done, then often nothing even needs to be said.

4, The cleaner may like to show off what they know, we listen as then they feel it is an information exchange and a two way street.